Technology in the hospitality industry Share this page: Technology in the hospitality industry — exploring the very latest trends Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business.
People are looking for customization and automated solutions. They want to make reservations from their smartphones, they are looking for a stable network and convenient minimalistic design. The hospitality industry as we know it is going to change forever, and if you want your business to withstand these changes, you need to catch up with the latest trends.
For example, AI technologies conquer more and more industries every day. We still cannot relax and drink cocktails while AI is searching for a hotel and making reservations, but artificial intelligence is a new technology which has proven to be promising.
A great example is Hilton Worldwide. This company introduced an AI-driven concierge in They called this robot Connie. Connie can help visitors in many ways, describing features of the hotel, making dinner recommendations, and suggesting attractions.
It greets guests, answers questions, and constantly learns. The more it interacts with the customers, the smarter it becomes, and the more useful its suggestions. Jonathan Wilson, vice president of Hilton Worldwide says that their team is "focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests.
In the nearest future, everyone will be able to book a specific room of a certain size, with a certain type of the floor, certain lighting, etc. Guests will control air-conditioning and lights with a few taps on the screen.
Obviously, hotels also need to re-think design, including accessible plugs in every part of the room so that their guests could easily charge all their devices.
Energy Conservation - Energy is one of the largest costs, so the majority of big companies is focused on effective energy management.
Intelligent technologies allow hotels to monitor energy consumption and improve energy performance. Hilton has already started gathering data from over 4, hotels, and Interel went even further, monitoring water consumption. Their guests can control water temperature and flow by using special smart panels that also include an eco mode.
The Hub Hotel from Premier Inn also found a great way to use the technology of augmented reality by placing special maps in guest rooms. Their guests can point a smartphone to the map and see interesting local places. Mobile Technologies - Mobile devices have changed the way guests interact with hotels, and the latter need to interact with the guests the same way.
Nobody wants to wait. Immediate mobile bookings, check-ins, and even mobile keys are the latest trends that gain popularity at a frantic pace.Top 5 emerging trends affecting the hospitality industry Technavio, a global market research company that studies emerging market trends across various industries, has identified five rising trends that are expected to impact the hospitality industry over the next several years.
The human touch is the edge that lets us stay on top of machines. Which is why even in the days of driverless cars, chatbots and VR teleporting, the hospitality industry still manages to retain the economic moat of providing comfortable environment for guests and meeting their personalized requirement, a task primarily fulfilled for humans .
Emerging technologies are those technical innovations which represent progressive developments within a field for competitive advantage. Emerging technology Status Potentially marginalized technologies Potential applications Chemical industry, petroleum industry. Jun 29, · New technologies have transformed the travel industry, making it easier for both consumers and travel professionals to research and book travel.
Once at . Calum McIndoe, Sales Director of Infor Hospitality explores the six technology trends revolutionising the hospitality industry. As technology developments continue at a relentless pace, it can be difficult for hotels, leisure providers and those in hospitality to . Can technology empower you to manage your hotel better?
We take a closer look at new and emerging hospitality technology trends for in the part 2 of our blog series.